Company Description
Chelson Gordon Consultancy (CG) is an international consultancy firm specialised in RTO services with a global impact across seven (7) countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.
About this position
We are looking for a friendly, reliable, and customer-focused Customer Service Officer based in Lautoka, Fiji. You’ll be the first point of contact, helping customers resolve inquiries with professionalism, empathy, and efficiency. This is an excellent opportunity to work in an international role supporting a respected brand while gaining exposure to Australian business culture and standards.
Role Description
- Respond to students’ inquiries via phone, email, or live chat in a timely and courteous manner
- Provide accurate information about products and services.
- Log and track issues, ensuring timely follow-up and resolution
- Escalate complex issues to relevant internal teams when necessary
- Maintain up-to-date knowledge of company offerings and policies
- Deliver a consistent, high-quality customer experience in line with Australian expectations
Qualifications
- Bachelor degree in any field.
- Prior experience in customer service, call centre, or help desk roles preferred
- Strong problem-solving skills and a positive, empathetic attitude
- Basic computer skills, with familiarity in email, CRMs, and live chat tools
- Able to work independently and as part of a remote team
Preferred Skills:
- Experience serving Australian or international customers
- Ability to multitask and prioritise in a fast-paced environment
